Analysis of the Dialogue with Stakeholders by the IBEX 35 Companies

Stakeholder dialogue is considered a key component of companies’ corporate social responsibility strategy with the aim to discover stakeholders’ demands, expectations, and their view firms. Based on stakeholder theory, this paper aims deepen knowledge about by analyzing how firms conduct five groups (i.e., employees, customers, suppliers, investors shareholders, community). Using sample 35 leading Spanish companies and, after collection processing information available in websites reports, we have determined channels that are used, pursued objectives, main commitments achieved. The results indicate engaged several forms stakeholders use various which differ depending targeted group. We gain insight into initiatives engage stakeholders, underlying interactions, each group views assesses firm. Practical implications for policy makers managers, as well future lines research proposed.